A warning to all parents and other prospective buyers. The hinge area of the Nintendo DS Lite handheld video game player is vulnerable to breaking. My two eldest sons, through normal wear and tear albeit one month apart, experienced breaking at the right hinge area connecting the upper and lower screens on their respective units. That's right. Two separate units breaking at the exact same location within one year.
I telephoned Nintendo's customer service at 1-800-422-4281 and spoke to a well-spoken and knowledgeable professional named "Benjamin." He listened to my complaint and offered to service the units at no cost. I was very thankful. My experience with Nintendo was painless and "DS Liteful!" Please note that Benjamin was careful to stress that Nintendo will not service units that have been damaged as a result of misuse, dropping, etc.
However, I was very pleased with my customer service experience. Again, thank you Nintendo.
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